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"We definitely don't think we're done though. We've also greatly reduced response times on most types of support tickets and we think we've improved the quality of responses. "Since the last AMA, we've introduced refunds on Steam, we've grown our Support staff by roughly 5x, and we've shipped a new help site and ticketing system that makes it easier to get help. Intentions with regard to customer support improvements The second is a toolset for customers that allow them to find and filter content (and people are an instance of content most obviously in multiplayer) that is best for them."Ģ. The first is a completely uncurated distribution tool for developers. "In principle, there are two problems to solve. This was in response to a question about whether Valve will allow uncensored porn games on Steam: The idea of people as a type of game content. Not headliney, but there were still some nuggets I thought I'd dig out.ġ. Having waded through the Gabe Newell AMA from that Reddit place I've heard so much about I thought I'd pick out some of the more interesting bits for me.Īs a whole the AMA (which is a type of Q&A - AMA stands for Ask Me Anything - if you're not fluent in Reddit) wasn't a revelation or anything - Valve are working on some single player games (but who knows if any of them will come to fruition), there's the fact they definitely see hardware as something to invest in and are designing the knuckles controller alongside VR games, they're also keeping an eye on current AI developments and other research, oh and they want to eventually have all their games being worked on use the same engine (Source 2 is their baby).